Refund policy
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For the small badge text (currently "3 Months"), I'd keep it short rather than switch to "Lasts 3 Months" — the badge works better as a quick label, not a sentence, especially next to the other two which already read as short badges ("6 Months", "9 Months"). Keeping them parallel matters more than adding the verb.
If you do want it to read as a phrase rather than just a duration label, the correct grammar would be:
-
"Last 3 months"→ "Lasts 3 months" (needs the -s, since "it" is the subject: the filter lasts 3 months)
But I'd actually recommend leaving it as just "3 Months" in the badge, since you already have "Lasts Up To 3 Months" stated clearly as one of the 4 feature bullets above the price box. Repeating "Lasts" in the badge too is redundant, the badge's job is just to let someone scan the three tiers and instantly see 3 / 6 / 9 months, without re-reading a sentence each time.
So: keep "3 Months", "6 Months", "9 Months" as-is. Want me to give you the fully corrected variant block (with the naming fix and the pricing math fix from before) as one clean piece of text?
Here's the return policy adapted for Crinis. I updated the eligibility language since "unworn, unused, with tags" doesn't fit a shower filter, and swapped the email domain:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, uninstalled and unused, in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@crinis.com. Please note
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@crinis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, uninstalled and unused, in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@crinis.com.
One thing worth flagging: this 30-day standard return policy is separate from the 60-day money-back results guarantee you've been advertising throughout the page ("if you don't notice a difference within 60 days, full refund, no questions asked"). Those are two different promises with two different windows, worth double-checking your actual refund process supports both, since a customer reading both policies might reasonably expect the more generous 60-day terms to apply everywhere, not just to "results."
Want me to draft a short line clarifying how the two policies relate, so there's no confusion for a shopper (or a payment processor doing a chargeback review)?
Here's the policy updated to the 60-day window, so it matches the guarantee you're already advertising throughout the page:
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, uninstalled and unused, in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@crinis.com. Please note
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@crinis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, uninstalled and unused, in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@crinis.com.
One thing to flag: this policy still requires the item to be "uninstalled and unused, in its original packaging." That directly contradicts your product page guarantee, which promises a refund after 60 days of actual use ("if you don't notice a difference... email us"). A shopper who installs the filter and uses it (as the guarantee assumes they will) would technically no longer qualify under this policy's own eligibility terms.
If the 60-day guarantee is meant to be a genuine "try it, and refund if it doesn't work" offer, I'd drop the "uninstalled and unused" condition entirely for this timeframe, otherwise the two policies on your own site contradict each other, which is exactly the kind of inconsistency that causes chargeback disputes to go against the merchant. Want me to rewrite it as a single unified policy that actually matches the used-and-tried guarantee you're advertising?
Updated with the correct email:
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, uninstalled and unused, in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@trycrinis.com. Please note
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@trycrinis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, uninstalled and unused, in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@trycrinis.com.